Overview
This Privacy Notice describes how Walgreens and its subsidiary and affiliated entities, (collectively “Walgreens”,” “our,” “us” or “we”), collect, use and share information about you (“Information”) on News.Walgreens.com and what privacy choices we offer you when you use this website, email notifications, social media and other online services offered through this site (the “Services”).

Information Collection and Use
Through your use of the Services we may collect Information from you, including:
  • Contact Information: Your name, email, phone number, company or organization, and phone number.
  • Analytical Information: Pages viewed, referring web page, emails from us that you opened, browser type, operating system, and other device information.
  • Non-personal Information: Information that does not identify you by name or individually, such as aggregated data, and/or anonymous or de-identified information (“Non-Personal Information”).
  • Public Information: We may also collect publicly available information about you from third-party sources, such as the postal service for shipping address verification.
Device Information
  • We may collect device-specific information when you use our Services. This includes information such as Internet Protocol (IP) address, hardware model, operating system, unique device identifiers, mobile network information, location data such as zip code, the address of referring websites, the path you take through our websites, and other information about your session on our websites. We may also associate the information we collect from your different devices, which helps us provide consistent services across your devices.
 
Log Information
  • This includes details of how you used our websites, including clicks and page information such as the address (or URL) of the website you came from before visiting our website, which pages you visit on our website, which browser you used to view our website, and any search terms entered.
  • Other information from your interaction with our websites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the websites, ad data and other standard weblog information.
 
Precise Location Information
  • When you use our Services on your mobile phone or device and enable location services on your mobile phone or device browser, we may collect information about your physical location through satellite, cell phone tower, WiFi signal, beacons, Bluetooth and near field communication protocols ("precise location information"). To learn how to opt-out of sharing your precise location information with Walgreens, go to the "Your Choices" section of this Privacy Notice. 
 
Cookies, Web Beacons and Similar Technologies
  • "Cookies" are small data files that are sent from a website's server and are stored on your device's hard drive either for only the duration of your visit ("session cookies") or for a fixed period of time ("persistent cookies"). Cookies may store user preferences and other types of information. We use cookies to provide features and services, such as:
    • Remembering your preferences and allowing you to enter your username less frequently;
    • Presenting information that's targeted to your interests, including Walgreens content presented on another website;
    • Measuring the effectiveness of our websites, services, content and advertising;
    • Providing other services and features that are available only through the use of cookies.
  • The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be transferred to your device, including how to disable these technologies. You can disable our cookies or all cookies through your browser setting, but please note that disabling cookies may impact some of our website's features and prevent the website from operating properly.
  • A "Web Beacon" is an electronic image placed in the code of a webpage, application, or email. We use web beacons to monitor the traffic patterns of users from one page to another and to improve website performance, and in our emails to understand when our email communications are opened or discarded.
  • We work with Google Analytics who conducts analytics to help us track and understand how visitors use our websites. Google Analytics is a web analytics service provided by Google that uses cookies to help us analyze how users use our websites. The information generated by the cookies about your use of our websites will be transmitted to and stored by Google on servers in the United States. If you access our websites through different devices, Google may associate your devices with one another. Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). You can prevent Google’s collection and use of the data it collects as defined in its policy by downloading and installing this browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en-GB. For more information about Google Analytics cookies, please see Google’s help pages (https://support.google.com/analytics/answer/6004245) and privacy policy (https://www.google.com/intl/en/policies/privacy/).
 
Flash Cookies
  • We may use or engage a third party that uses Local Stored Objects, sometimes referred to as "Flash Cookies," and other technologies to collect and store information about the use of our Services. A Flash cookie is a small data file placed on your computer or device using Adobe Flash technology. Flash cookies are different from the cookies discussed above because cookie management tools provided by your browser will not remove Flash cookies. To limit the websites that can store information in Flash cookies on your device, you must visit the Adobe website:
    https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
 
Information We Collect From Other Sources
  • We may collect information that is publicly available. For example, we may collect information you submit to a blog, chat room, or social network. We also may collect information from other companies, organizations, or third-party partners. For example, we may receive information about you from a partner when we jointly offer services or from an advertiser about your experiences with them. By gathering additional information about you, we can correct inaccurate information and give you product recommendations and special offers more likely to interest you.

We use your Information for the following purposes:
  • Providing Services: We use your Information to respond to your inquiries and fulfill your requests.
  • Site Registration: We use your Information when you create an account through any of our Services.
  • Analytics: When you use the Services, we automatically collect and use analytical Information in order for us to continually improve your experience with our Services and to tailor our communications to you.
  • Walgreens News Notifications: We use your contact Information to provide you with Walgreens news and updates that you have signed up to receive. You can unsubscribe from these notifications at any time by following the unsubscribe instructions included in our e-mails to you.
  • Internal Operations We use your information to improve the effectiveness of our Services, conduct research and analysis, or to perform other business activities as needed.
  • Prevention of Fraud and other Harm We use your Information to detect, prevent or investigate potential security breaches, fraudulent transactions and monitor against theft.
  • Legal Compliance and As Necessary or Appropriate Under Applicable Law We may use your Information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities (including law enforcement), to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use personal information without your consent or court process.
We may also use your Information in other ways that are consistent with the above-described purposes and to otherwise administer the Services.
Information Shared with Others
We only share your Information with companies, organizations and individuals as described below:
 
Internally
  • We may share your Information with our parent company or affiliates, including but not limited to, Walgreens Boots Alliance Inc., Boots Retail USA Inc., Walgreens Specialty Pharmacy Holdings, LLC, and Walgreens Specialty Pharmacy, LLC DBA Alliance Rx Walgreens Prime.
 
When We Work With Third Parties
  • We may share your Information with affiliated and unaffiliated companies that perform tasks on our behalf related to our business. Such tasks include analyzing website usage data, customer service, electronic and postal mail service, and social and other media services.
  • We may work with other companies who place cookies, tags, and web beacons on our websites. These companies help operate our websites and provide you with additional products and services.
  • We may also use third-party advertising networks to serve advertisements on our behalf. The cookies received with the banner advertisements served by these networks may be used to collect and build behavioral profiles by these companies to deliver targeted advertisements on our website and unaffiliated websites.
  • Social Media: Our online services may use social media plugins (e.g., the Facebook "Like" button, "Share to Twitter" button) to enable you to easily interact with certain social media websites (e.g., Facebook, Twitter, Instagram) and share Information with others. When you visit our services, the operators of the available social media plugins can place a cookie on your device enabling such operators to recognize individuals who have previously visited our services. If you are logged in to these social media websites while visiting our services, the social media plugins allow the relevant social media websites to receive Information that you have visited our services or other Information. The social media plugins also allow the applicable social media websites to share Information about your activities on our services with other users of the social media website. We do not control any of the content from the social media plugins. We may also interact with you on social media platforms. If you contact us on one of our social media platforms, request services, or otherwise communicate directly with us on social media, we may contact you to interact with you. For more Information about social media advertising and social media plugins from other social media websites, please refer to those websites' privacy and data sharing statements.
 
When Sharing is Required by Law or Helps Us Protect Our Interests
  • We will disclose your Information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities, to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose personal Information without your consent or court process.
 
When We Work On Business Transactions
  • As we continue to develop our business, we might sell or buy stores or assets, or engage in mergers, acquisitions or sale of company assets. Personal Information may be disclosed in connection with the evaluation of and entry into such transactions, or in the course of providing transition of services to another entity as permitted by law. In such transactions, Information generally is one of the transferred business assets. Additionally, in the event that Walgreens or substantially all of its assets are acquired, Information will likely be one of the transferred assets as is permissible under law.
 
Non-identifiable or Aggregate information with Third Parties
  • We may share non-identifiable or aggregate Information with third parties for lawful purposes.
 
With Your Consent
  • At your direction or request, or when you otherwise consent, we may share your information.

Links to Third-Party Sites
Our Services may contain links to social media sites and other websites and mobile applications that are operated and controlled by third parties. We do not take responsibility for the content or the privacy practices employed by other sites.  Unless otherwise stated, any Information you provide to any such third party site will be collected by that party and not by us, and will be subject to that party’s Privacy Notice (if any), rather than this Privacy Notice. In such a situation, we will have no control over, and shall not be responsible for, that party’s use of the Information you provide to them.

Accessing the Services from Outside the United States
Information collected through the Services is stored on servers in the United States and other countries. By using any of our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Notice, including to the transfer of your information to WBA in the United States and other countries where WBA and its affiliates and subsidiaries operate. You may withdraw your consent at any time by contacting us. Prior uses and disclosures will not be affected (unless required by applicable law), and we may otherwise continue to process Information as permitted or required by law.
Children's Personal Information
We recognize the importance of protecting children's online privacy. The Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13.

Your Choices
By interacting with any of the Walgreens family of companies as described herein, you consent to the practices described in this Privacy Notice. However, we want you to know that you do have certain choices with regard to how your information is collected and used.
Email and Mobile Communications
  • You may choose to stop receiving email and mobile marketing communications by changing your preferences online. If you have an online account, log in to Your Account and click on Communication Preferences. If you do not have an online account, you may click Unsubscribe from the bottom of Walgreens emails, and reply STOP to our text messages to stop receiving emails and SMS text messages. To request unsubscribing by email, contact Customerservice@mail2.walgreens.com.
 
Online Tracking and Interest-Based Advertisements
  • Walgreens engages third-party advertisers to provide interest-based advertising on our website, as well as other third-party websites in order to display advertising that is relevant to you. These third parties may collect information about your use of our services over time and that information may be combined with information collected on different websites and online services. These third-party advertisers may be participants in the Network Advertising Initiative and/or the Self-Regulatory Program for Online Behavioral Advertising, which allow users to opt out of ad targeting from participating companies. To learn more about interest-based advertising, or to opt out of having your web browsing information used by certain third-party advertisers for behavioral advertising purposes, go to:  www.aboutads.info/choices or https://www.networkadvertising.org/choices/.

    Please Note: When you "opt out" of receiving interest-based advertisements, this does not mean you will no longer see advertisements from Walgreens. It means that the online ads that you do see will not be tailored for you based on your particular interests. We may still collect information about you for any purpose permitted under the Policy, including for analytics and fraud prevention.
 
Our "Do Not Track" Policy
  • Walgreens respects enhanced user privacy controls. We support the development and implementation of a standard "do not track" browser feature, which signals to websites that you visit that you do not want to have your online activity tracked. Please note that at this time Walgreens.com does not interpret or respond to "do not track" signals. However, you may set your Web browser to not accept new cookies or web beacons, be notified when you receive a new cookie, or disable cookies altogether. Please note that by disabling these features, your experience on Walgreens.com will not be as smooth and you will not be able to take full advantage of our website's features. Please see the Help section of your browser for instructions on managing security preferences.
 
Minors
  • If you are under 18 years old and a registered user, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfilment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please contact us.
 
Accessing and Updating Your Personally Identifiable Information
  • You can review and update any of the information you have given us by emailing us or calling 877-924-4472. Our customer care staff will update your information. If you have a Walgreens.com account, you can log in and update your information.
 
Security
We will store your Information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer period is required or allowed by law. We maintain commercially reasonable safeguards to help protect your Information, including assuring that service providers who access or handle Information on our behalf maintain such safeguards. However, no method of Internet transmission or electronic storage is 100% secure or error-free, so we cannot guarantee absolute security. It is important for you to protect against unauthorized access to your password and to your devices. Be sure to sign off when finished using a shared computer. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us.
 
Information for California Consumers
If you reside in California, we are required to provide additional information to you about how we collect, use and disclose your information that may be considered "Personal Information" under California Law ("CA Personal Information"), and you may have additional rights with regard to how we use and disclose your CA Personal Information. We have included this California-specific information below.
  • Collection. Consistent with the "Information We Collect" section above, we collect certain categories and specific pieces of CA Personal Information about individuals who reside in California. Specifically, we may collect the following types of categories of CA Personal Information and have listed some representative data elements in each category:
    • Identifiers: such as name, address, telephone number, email address, age, date of birth, username and password for our websites, online identifiers, IP address;
    • Characteristics of protected classifications under California or Federal Law such as sex, gender, age (40 or older);
    • Commercial information: such as products or services purchased, obtained or considered, other purchasing or consuming histories or tendencies, payment information, health and medical information, health insurance information, loyalty program participation information;
    • Internet or other electronic network activity information: such as computer and connection information, statistics on page views, traffic to and from the websites, ad data and other standard weblog information;
    • Geolocation information: including location data and precise location data such as physical location information through the use of our services on your mobile phone or device by, for example using satellite, cell phone tower, WiFi signal, beacons, Bluetooth and near field communication protocols, when you are in or near a Walgreens store;
    • Audio, visual, or similar information: such as photographs you share, in-store security video, customer service audio recordings; and
    • Inferences drawn from other personal information: such as consumer preferences, characteristics, predispositions, and behavior.
  • Sources. We may collect certain categories of CA Personal Information from you and third parties as described in the "Information We Collect" section above. The categories of sources from whom we may collect CA Personal Information include the following:
    • In our stores (parent, subsidiary and affiliate brands)
    • On our websites and mobile applications (parent, subsidiary and affiliate brands)
    • When you communicate with our Customer Care Center
    • Through participation in loyalty programs
    • Third party websites and mobile applications (e.g., websites that share information with us or our advertising partners regarding your online activities)
    • Data Suppliers (e.g., companies that provide demographics and other information regarding consumers)
    • Joint marketing partners
    • Online advertising networks
    • Delivery partners/carriers
    • Social media companies
    • Other service providers
    • Survey providers
  • Purposes. We collect CA Personal Information for the business and commercial purposes described in the "How We Use Your Information" section above. We also share and/or disclose CA Personal Information as follows:
Sharing your CA Personal Information for business purposes: As described above in the "How We Share Your Information" section, we may share the following categories of CA Personal Information with third parties who are considered "service providers" as defined under California law since we disclose CA Personal Information to them for our business purposes. We also list representative data elements for each of these categories of CA Personal Information:
  • Identifiers: such as name, address, telephone number, email address, age, date of birth, username and password for our websites, online identifiers, IP address;
  • Characteristics of protected classifications under California or Federal Law: such as sex, gender, age (40 or older);
  • Commercial information: such as products or services purchased, obtained or considered, other purchasing or consuming histories or tendencies, payment information, health and medical information, health insurance information, and loyalty program participation information;
  • Internet or other electronic network activity information: such as computer and connection information, statistics on page views, traffic to and from the websites, ad data and other standard weblog information;
  • Geolocation information: including location data and precise location data, such as physical location information through the use of our services on your mobile phone or device by, for example using satellite, cell phone tower, WiFi signal, beacons, Bluetooth and near field communication protocols. We may be able to recognize the location of a mobile device in stores through use of Bluetooth technology;
  • Audio, visual, or similar information: such as photographs you share, in-store security video, customer service audio recordings; and
  • Inferences drawn from other personal information: such as consumer preferences, characteristics, predispositions, and behavior.
As described above, examples of business purposes include product and service fulfillment, internal operations, prevention of fraud and other harm, and legal compliance.
The categories of third party service providers to which we may share the above described categories include Payment Processing Companies, Data Analytics Providers, Fraud Prevention Providers, Cloud Storage Providers, IT Service Providers, Professional Service Providers, Delivery Partners, and Marketing Companies.
 
 
 
California Consumer Rights. Subject to certain exceptions, as a California resident, you have the right to: (i) request access to your CA Personal Information (including information regarding the sharing of your CA Personal Information); and (ii) request deletion of your CA Personal Information.
 
  • Exercising California Consumer Rights. Should you wish to request the exercise of your rights as detailed above with regard to your CA Personal Information, we will not discriminate against you by offering you different pricing or products or services, or by providing you with a different level or quality of products or services, based solely upon this request. You may receive a different level or quality of goods or services as permitted by California law in connection with programs such as Balance Rewards if you exercise your right to request deletion of your CA Personal Information. To the extent you provide CA Personal Information in connection with programs such as Balance Rewards, additional information about the terms applicable to those programs, including our use of CA Personal Information in exchange for the applicable financial incentives, can be found in the terms and conditions for those programs and in the Notice of Financial Incentive section above.
  • You or your authorized agent may submit a request to exercise your California Consumer Rights by using one of the following specifically designated methods:
    • Self-service on our digital properties:
      • Click the following links and confirm your choices:
Exercise California Consumer Privacy Rights
OR
  • Contacting our Customer Care Center at 800-WALGREENS (800-925-4733).
  • After you submit a request to exercise a California Consumer Right as described above, you will enter into a two-part verification process.
  • For part one, you must verify your identity by correctly answering demographic questions powered through Lexis Nexis®, and/or confirming control over the phone number and/or email or postal address you provide in the request form.
    If you successfully complete the Lexis Nexis® identity verification and/or the phone and/or email or postal address verification, you will proceed to part two of the process in which we will attempt to match the data provided in the request form to the data we maintain. Depending on the type of request submitted, if you are matched to a high degree of certainty your request will be processed as follows:
    (a) Access request: Your access report will include the specific pieces of CA Personal Information not otherwise subject to an exception pursuant to law that we match to you.
    (b) Deletion request: All data matched to you and not otherwise subject to an exception pursuant to law will be deleted.
     
How To Contact Us:
If you have questions about our Privacy Notice, or to exercise your rights as detailed above, except for California Consumer Rights which you may exercise by using the designated methods identified in the "Information for California Consumers, California Consumer Rights” section above, contact us by:
 
Phone: (877) 924-4472
E-mail:   
privacy.office@walgreens.com
Regular mail:
Walgreen Co. Privacy Office
Attn: Privacy Officer
200 Wilmot Rd, MS 9000
Deerfield, IL 60015

To request this Privacy Notice in an alternative accessible format, call our Customer Care Center at 800-WALGREENS (800-925-4733).
 
Changes
Any changes in to this Privacy Notice will appear on this page so that you are aware of the data we collect and how we use it.