Since 2019, Walgreens has used ALTO US’ Alliance solution across approximately 500 stores.
ALTO Alliance puts its customer success specialists in Walgreens stores to foster collaboration between team members, law enforcement, prosecutors, and community members. This effort is not only aimed at preventing crime but also helping to identify and assist in the prosecution of crime suspects.
“Retail crime is one of the top challenges facing retailers today. ALTO shares our commitment to provide a safe environment for our patients, customers, and team members. Our expanded partnership with ALTO compliments our asset protection and operations teams while directly supporting 2,250 stores and communities we are honored to serve,” said Todd Lyle, vice president of Asset Protection Solutions at Walgreens. “In our stores where we already partner with ALTO, theft has been reduced by nearly 30-percent.”
“Our partnership with the Walgreens team has dramatically impacted loss prevention and reduced theft but more importantly, our solutions have empowered their team members to collaborate with their communities to report theft and reduce crime,” said Cristián López, CEO of ALTO USA. “At ALTO, we put people first. And it takes our team members, retailers, law enforcement, attorneys, and community members all working together and supporting the mission to make what we do a success.”
The issue has evolved beyond shoplifting and petty theft to the sale of stolen and counterfeit goods online – as unregulated, online marketplaces and third-party sellers have given criminals additional means to sell stolen and legitimate goods.
Walgreens is also advocating for the passing of the Integrity, Notification, and Fairness in Online Retail Marketplaces (INFORM) for Consumers Act, which would require online marketplaces to collect and verify third-party sellers’ government ID, tax ID, bank account information and contact information, and require high-volume sellers to disclose that contact information to consumers.
Walgreens (www.walgreens.com) is included in the United States segment of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and well-being of every community in America. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 9 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in local communities nationwide.
About ALTO USA
ALTO USA is an innovative international solution provider bringing proven asset protection and risk management programs to the North American marketplace. For over a decade, an entrepreneurial company operating in Latin America and Europe has been developing innovative, technology-based programs to help retailers and other businesses of all sizes eliminate loss due to shoplifting, internal fraud, criminal gangs, supply-chain incidents, and a host of other types of risks. ALTO USA is headquartered in Miami, Florida, with employees located all over the United States. https://www.alto.us/