Walgreens vision is to be America’s most loved pharmacy-led health, wellbeing and beauty enterprise. Since opening its first drugstore in 1901, the company has grown into the nation’s largest drugstore chain through unmatched customer service, relentless innovation and a nationwide store network on the best corners of America.
Today, Walgreens is taking its products and services to the four corners of the world as part of the Retail Pharmacy USA division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise in the world.
Walgreens Boots Alliance was created through the combination of Walgreens and Alliance Boots in December 2014. This transaction brought together two leading companies with iconic brands, complementary geographic footprints, shared values and a heritage of trusted health care services through pharmaceutical wholesaling and community pharmacy care, dating back more than 100 years each.
Advancing the Role of Community Pharmacy
Walgreens pharmacists are playing a greater role in health care today than ever before. In addition to offering pharmacy services, Walgreens provides convenient access to important health services such as Centers for Disease Control and Prevention recommended immunizations and health tests available every day during pharmacy hours on a walk in basis.
Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility and mail service along with online and mobile services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers and the public sector.
Walgreens offers convenient access to medical services through its Healthcare Clinic located in more than 400 select Walgreens throughout the country. Healthcare Clinics are staffed by board-certified family nurse practitioners who are specially trained to diagnose and treat a wide variety of illnesses and chronic conditions, order diagnostic tests and provide preventive care.
Creating a Well Experience
Each day, more than 8 million customers interact with Walgreens using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice.
To continue delivering extraordinary customer care in its stores, Walgreens is expanding its Well Experience formats. These formats offer more integrated health and wellness products and solutions, provide a private consultation room to receive health services and speak to a trusted pharmacist, and offer personal care on everyday items that customers value. Walgreens is integrating these new store designs with digital and mobile technology to offer customers ultimate convenience.
Happy and Healthy
Walgreens champions everyone’s right to be happy and healthy. And through its Balance® Rewards loyalty program, customers are rewarded for making healthy choices, in addition to earning points and receiving savings instantly on a variety of items, prescriptions and immunizations. Members are rewarded for healthy choices such as weight management and physical exercise like walking or running. Members can track their points online at Walgreens.com or through the Walgreens mobile app.
Walgreens also makes prescription medications more affordable with its Prescription Savings Club, which offers discounts on more than 8,000 brand and generic medications.
Omni Channel Approach
The Walgreens mobile app allows customers to clip digital coupons to their device, refill prescriptions by scanning the bottle with their phone’s camera, send photos directly from their camera roll to be printed at their local Walgreens, chat with a pharmacist, schedule an appointment at a Healthcare Clinic, and shop for items that can be picked up in stores or shipped.
Walgreens is building a seamless customer experience through its more than 8,200 drugstores in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands, and its digital businesses that include Walgreens.com, drugstore.com, Beauty.com, SkinStore.com and VisionDirect.com.